Terms & Conditions | Delivery, Returns etc.

Last Modified & Updated: 30 November 2022

General Terms & Conditions

  • 1.1. All prices are subject to change without prior notification to customer.
  • 1.2. All orders must be counted with a member of our staff either before leaving our premises or at your own premises as soon as courier delivery. Confirmation message of order complete must be sent. Once done, no discrepancies will be accepted.
  • 1.3. If you choose not to count the goods, you agree that you are receiving the correct quantity of goods.
  • 1.4. Once stock has been collected from / delivered by Iso®, we have no control over it. As such, we do not accept responsibility for any damages or shortages. Whilst every effort has been made to fulfill all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they get branded.
  • 1.5. Iso® cannot accept returns on incorrect items which have already been branded regardless of whether it’s Iso®’s fault or not.
  • 1.6. In the case of stock being sent by the client’s courier, the client accepts Iso®’s dispatch policy as being correct and no claims will be entered into in connection with shortages.
  • 1.7. The garments are made from 100% cotton and are expected to shrink after the first wash. To accommodate this, we incorporate additional length during the production process. While some are polycotton that give a perfect fit.
  • 1.8. Whilst every measure is taken to ensure high standard garments, dark coloured cotton garments are not suitable for applications where the garment is exposed to excessive sunlight and/or perspiration, as this will result in fading.
  • 1.9. All orders will be held for 48 hours. Thereafter, if payment is not reflected on Iso®’s bank, it will be returned to stock.
  • 1.10. Oversized T-shirts are made per request once an order is placed. Payment must reflect in Iso®’s account before we proceed with any purchase.
  • 1.11. No returns on B Grade product orders will be accepted.

Privacy Policy

  1. 3.1. We respect your right to privacy. At Iso® we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. Iso® does not store your credit card information. Iso® will not rent or sell your name or personal information without your permission.
  2. 3.2. Our websites do utilise ‘cookies’ to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our website easier for our customers to use.

Price and Styles

  1. 4.1. Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing.
  2. 4.2. Iso® reserves the right to change or discontinue styles, colours, and sizes.

Sample Orders

  1. 5.1. All samples will be invoiced then credited once returned.
  2. 5.2. Samples must be returned for a credit within 10 working days from the date of the invoice with a copy of the original invoice enclosed.
  3. 5.3. Samples must be returned in original condition as well as original packaging. Should samples become damaged or soiled and not fit for resale, this will result in samples not being accepted for return.
  4. 5.4. Sample returns are not subject to handling fees, e.g., courier shipment fees.

Payment Policy

  1. 6.1. No goods will leave our premises without being paid for including collections via courier. Orders will only be released once payment has reflected in our bank account. Unless you are an account customer.
  2. 6.2. All goods remain the property of Iso® until paid in full.
  3. 6.3. All customers are required to pay by EFT or cash.
  4. 6.4. Please pay into the correct bank account to ensure that your order is cleared immediately.
  5. 6.5. Payments from outside SA take between 4 and 7 working days to clear and goods will only be released when payment reflects in our bank account.

Return Policy

  1. 7.1. An invoice must accompany all returns.
  2. 7.2. No cash refunds will be given.
  3. 7.3. Unbranded garments, in their original condition will only be accepted back within 10 working days for a replacement or store/account credit. No cash refunds. If payment was by card, the commission charges will be deducted.
  4. 7.4. Garments that are printed, washed, dyed, relabeled or branded or not in a resaleable condition will not be accepted for return.
  5. 7.5. Customers are responsible for the inspection of goods before branding.
  6. 7.6. Please ensure your invoice is correct before branding. Iso® is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances. We highly recommend that all customers check their orders rather than having them delivered directly to a printer.
  7. 7.7. We also recommend viewing Iso® products at a showroom or buying samples prior to making final orders.
  8. 7.8. No returns on special orders will be accepted.
  9. 7.9. No returns on B Grade Products orders will be accepted.
  10. 7.10. Before any exchanges can be made in place of any return, item must arrive at Iso® Computer City for us to validate the product is still in good and resalable condition as was sent.
  11. 7.11. If you have any other questions about returns, please feel free to email info@isocomputercity.co.za.

Collections and Delivery Policy

  1. 8.1. No goods will leave our premises without being paid for.
  2. 8.2. Orders will only be released once payment has reflected in our bank account.
  3. 8.3. Once stock has been collected from or delivered by Iso®, we have no control over it. As such we do not accept responsibility for any damages or shortages.
  4. 8.4. Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they are printed, washed, dyed, relabeled or branded.

Online Payment Policy

  1. 9.1. Please note that orders will only be processed once payment has been received. Orders are only released once payment reflects in Iso® bank account.
  2. 9.2. EFT – Orders will only be sent for dispatch once payment received (Please use your order number as reference)
  3. 9.3. Online Payments: All online payments are processed by EFT Payment. Invoice will be issued upon order received for payment of the item.

DTF Printing Policy

Applies to: Iso Computer City

  1. 10.1. Whilst every effort is made to ensure your product is branded to perfection, the following points need to be noted.
  2. 10.2. We mostly print on Iso garments and therefore have the most experience on the fabrics and how they print and wash.
  3. 10.3. Iso does not have this knowledge of third-party garments/products that are supplied for printing. Therefore we will not be held liable for the print quality as well as the washing of the garment. In order to prevent any possible problems, a sample should be provided for testing to ensure printability of the garment.
  4. 10.4. Artwork layouts can only be created once we have received a Sales Order.
  5. 10.5. It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size, and resolution.
  6. 10.6. Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via https://wetransfer.com/
  7. 10.7. Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG or PDF File.
  8. 10.8. No minimum size printing.
  9. 10.9. Artwork needs to be supplied at a minimum resolution of 300 dpi.
  10. 10.10. Please note that Iso will not be held responsible for poor quality of images where the initial artwork supplied is poor.
  11. 10.11. Once we have done the layouts and mockup you will be asked to approve artwork. For more clarification, do send more positioning details if you want your artwork to be in specific order. Layout or mockup position might be different from the real-life item.
  12. 10.12. By signing approval for us to print this design for you, you acknowledge we have full rights to this image.
  13. 10.13. Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval.
  14. 10.14. Please be advised that colour will vary from what you see on screen to what actually gets printed. Please supply us with both your Pantone and CMYK codes.
  15. 10.15. To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
  16. 10.16. On request, a sample can be printed for an extra fee.
  17. 10.17. Pricing is based on print size, number of print locations, garment style, garment colour, and the number of garments to be printed.
  18. 10.18. DTF printing gives you the flexibility of printing over 16 million colours with no screen or positive charges.
  19. 10.19. No set-up charge.
  20. 10.20. Redrawing fee is charged at R250 per hour.
  21. 10.21. No minimum order quantity.
  22. 10.22. Lead time from receipt of full payment and artwork approval is 3 – 7 working days depending on quantity.
  23. 10.23. Lead times do not take into account weekends or public holidays.

Screen Printing (SP) Policy

Applies to: Iso Computer City (icc)

  1. 11.1. Artwork layouts can only be created once we have received a Sales Order.
  2. 11.2. It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size, and resolution.
  3. 11.3. Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via https://wetransfer.com/
  4. 11.4. Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG, JPEG, TIFF.
  5. 11.5. Maximum print size is 450mm x 550mm.
  6. 11.6. Artwork needs to be supplied at a minimum resolution of 300 dpi.
  7. 11.7. Please note that Iso Computer City will not be held responsible for poor quality of images where the initial artwork supplied is poor.
  8. 11.8. Once we have done the layouts and mockup you will be asked to approve artwork. For more clarification, do send more positioning details if you want your artwork to a specific order. Layout or mockup position might be different from the real-life item.
  9. 11.9. By signing approval for us to print this design for you, you acknowledge you have full rights to this image.
  10. 11.10. Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval form.
  11. 11.11. Please be advised that colour will vary from what you see on screen to what actually gets printed. Please supply us with both your Pantone and CMYK codes.
  12. 11.12. To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
  13. 11.13. Pricing is based on print size, number of colours in artwork, and number of garments to be printed.
  14. 11.14. Screen printing allows for a maximum of 3 colours per print location.
  15. 11.15. Set-up charges apply.
  16. 11.16. Minimum order quantity is 10.
  17. 11.17. Charge applies for folding and poly bagging per garment.
  18. 11.18. Lead time from receipt of full payment and artwork approval is 5 – 10 working days depending on quantity.
  19. 11.19. Lead times do not take into account weekends or public holidays.

Embroidery (EMB) Policy

Applies to: Iso Computer City

  1. 12.1. Artwork layouts can only be created once we have received a Sales Order.
  2. 12.2. It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size, and resolution.
  3. 12.3. Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via https://wetransfer.com/
  4. 12.4. Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG, JPEG.
  5. 12.5. Maximum embroidery size is 350mm x 450mm.
  6. 12.6. Artwork needs to be supplied at a minimum resolution of 300 dpi.
  7. 12.7. Please note that Iso Computer City will not be held responsible for poor quality of images where the initial artwork supplied is poor.
  8. 12.8. Once we have done the layouts and mockup, you will be asked to approve artwork. For more clarification, do send more positioning details if you want your artwork to be in a specific order. Layout or mockup position might be different from the real-life item.
  9. 12.9. Please check and ensure branding positioning, size, and colour of thread meets your artwork specifications.
  10. 12.10. By signing approval for us to print this design for you, you acknowledge you have full rights to this image and all information on this branding sheet is correct.
  11. 12.11. Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval form.
  12. 12.12. All embroidery files created by Iso Computer City belong to Iso exclusively.
  13. 12.13. Please be advised that colour will vary from what you see on screen to what actually gets printed. Please supply us with both your Pantone and CMYK codes.
  14. 12.14. To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
  15. 12.15. Pricing is based on print size, number of colours in artwork, and number of garments to be printed.
  16. 12.16. Iso reserves the right to allow a 2% tolerance for production rejects.
  17. 12.17. All digitising will require a 24 to 48-hour lead time depending on total digitising required.
  18. 12.18. Maximum quantity 3.
  19. 12.19. Additional charge applies for folding and poly bagging each garment.
  20. 12.20. Lead time from receipt of full payment and artwork approval is 5 – 10 working days for orders under 100 units. Larger order lead times to be quoted based on the size and artwork of order.
  21. 12.21. Lead times do not take into account weekends or public holidays.

DELIVERY INFORMATION

Customer to collect:

You can collect your order in person at our Collection Point in George. Make sure to keep your order/reference number on hand when collecting. Please allow us at least 24 - 48 hours to get your order ready. A notification message will be sent once your order is ready to collect.

Your courier to collect:

Should you use your own courier service to collect your order, make sure the courier has your correct order/reference number in order to receive your goods. Please allow us at least 24 - 48 hours to get your order ready. A notification message will be sent once your order is ready to collect.

Iso Computer City to deliver:

We deliver nationwide at a very affordable fee to your doorstep. Please be aware that this is subject to specific areas. In some areas, we deliver via Pudo to Pudo (you can Google the nearest Pudo Locker close to you and send the details for us to deliver there), POSTNET, or any Pep store close to you (Paxi). All orders for delivery must be placed before 12:00 the day before your scheduled delivery.

Please note:

We can’t deliver Doorstep to Doorstep to all areas, hence we have Pudo and Paxi options in place, as there is Pudo, POSTNET, and Pep store (Paxi) in all areas. You can choose the nearest one close to you instead of relying on a courier that might not be able to deliver to your doorstep.